We are a visionary organisation with clear ambitions  for the future. We understand the strategic significance of ‘Quality’ in the achievement of our long-term profitability and corporate sustainability objectives. Fundamentally, Cignet Engineering Management is focused on the delivery of real value to our customers, stakeholders and employees. To achieve this, we put quality principles at the centre of everything we do.

The development, implementation and continual review of our Quality Management System reflect our commitment to the fundamental principles of quality management. Our processes and policies are designed to encourage:

• Leadership
• Ownership
• Systems thinking
• Logical decision-making
• Continuous process improvement
• Maintaining strong supplier relationships that ensure great customer satisfaction.

We maintain an unwavering commitment to operational excellence and service consistency while ensuring we comply with identified laws and the standards guiding our operations. We act in accordance with the ISO9001:2015 quality management systems approach.

In this way, we will consistently deliver a world class training and consultancy experience for our clients.  We are committed to exceeding our customers’  expectations through  the continuous improvement of our systems, processes and capability.

In support of our stated policy, our quality objectives are as follows:

• To maintain a customer satisfaction measure of not less than 92%
• To conduct a minimum of three management reviews annually
• To audit our Quality Management System twice per year

Cignet Engineering Management Team

May 2017

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